Return and Refund policy

Introduction

At Kestrel Creations Ltd, we are committed to ensuring the satisfaction of our customers. This Return and Refund Policy is designed to be in alignment with Google’s policy requirements and is structured to provide a clear and straightforward process for returns and refunds. Please read the policy thoroughly to understand your rights and obligations.

Policy Overview

  • Eligibility Window: Products must be returned within 30 days of the delivery date for a full refund or exchange.
  • Condition of Returned Items: Products must be returned in their original condition, with all packaging, labels, and accessories intact. Items that have been damaged, altered, or used may not be eligible for return.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns and refunds.

Return Process

  1. Initiate a Return: Contact our customer service team within the eligibility window to initiate a return. Provide your order number, details of the product, and the reason for return.
  2. Return Authorization: Our team will assess your return request and, if it meets our policy requirements, will provide you with a Return Authorization Number.
  3. Ship the Product: Pack the product securely and include all original packaging and accessories. Clearly mark the Return Authorization Number on the outside of the package.
  4. Return Shipping: The customer is responsible for return shipping costs unless the return is due to a product defect or a shipping error on our part.

Refunds

  • Refund Initiation: Once we receive the returned item and confirm that it meets our return conditions, we will initiate a refund to your original payment method.
  • Refund Time Frame: Refunds are typically processed within 7-10 business days of receiving the returned item. The time for the refund to reflect in your account may vary depending on your card issuer’s policies.
  • Non-Refundable Items: Certain items may be marked as non-refundable at the time of purchase. Please check the product details before making a purchase.

Exchanges

  • If you prefer to exchange an item, please follow the return process and specify in your communication with customer service that you would like an exchange.
  • The exchange is subject to stock availability. If the item you want is out of stock, you may opt for a refund or choose a different item.

Exceptions

  • We reserve the right to refuse returns or exchanges that do not meet our policy requirements.
  • This policy is subject to change without notice.

Customer Support

For questions or clarifications regarding our Return and Refund Policy, please contact our customer support team at 01692 531135

Acknowledgement

By purchasing from Kestrel Creations Ltd, you acknowledge that you have read, understood, and agreed to our Return and Refund Policy.